Hub Manager

Job Description – Hub InchargeCompany: Shadowfax Technologies

Department: Last Mile Operations

Designation: Hub Incharge

Experience: 1–4 Years

Location: As per business requirement

Job SummaryWe are looking for a proactive and result-oriented Hub Incharge to manage day-to-day last-mile hub operations, ensure smooth delivery operations, manage delivery executives, and achieve operational targets while maintaining service quality.

• Roles & ResponsibilitiesManage end-to-end day-to-day hub operations, ensuring smooth functioning of last-mile activities.
• Handle rider/delivery executive management, including onboarding, attendance, productivity, and retention.
• Ensure adequate rider availability to meet daily delivery requirements.
• Monitor daily shipment volumes, delivery performance, pending shipments, and delivery TAT.
• Ensure timely delivery, first-attempt delivery success, and minimum shipment backlog.
• Manage hub manpower, shift planning, and daily resource allocation.
• Coordinate with city operations and central teams to resolve operational challenges.
• Monitor key performance indicators (KPIs) and prepare daily operational reports.
• Handle customer escalations and ensure timely resolution of delivery-related issues.
• Ensure compliance with company processes, operational SOPs, and safety standards.
• Identify operational gaps and implement corrective measures to improve hub performance.
• Required Skills & QualificationsGraduate in any discipline.
• 1–4 years of experience in logistics, courier, e-commerce, or last-mile delivery operations.
• Prior experience in handling hub operations and delivery executives.
• Good understanding of local geography and delivery areas.
• Strong team management and problem-solving skills.
• Basic knowledge of MS Excel and operational reporting.
• Good communication and coordination skills.
• Ability to work in a fast-paced operational environment.