International BPO Executive

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Eligibility:

• 1-5 years experienced candidates can apply.
• Candidate should be in Indore, and must be flexible for night shifts.
• Strong communication skills with a customer-focused attitude are essential.
• This is for Contract to hire roll; where working company would be Top MNC but payroll company will be Teamlease Digital Pvt Ltd.
• Please revert on below Email :
• prasanna.rode@teamlease.in / padmavathy.n@teamlease.in