Service Coordinator

ob Description: Service Coordinator – Automobile IndustryPosition: Service Coordinator

Industry: Automobile / Automotive

Location: ujjain

Experience: 1–3 Years

Salary: As per industry standards and experience

Qualification: Graduate / Diploma in Automobile or Mechanical Engineering preferred

Job SummaryWe are looking for a proactive and organized Service Coordinator to manage customer service requests, coordinate with service engineers and technicians, track vehicle servicing and repairs, and ensure timely resolution of customer issues.

• Key ResponsibilitiesCoordinate daily service activities, vehicle servicing, and repair schedules.
• Handle customer inquiries, complaints, and service requests.
• Schedule service appointments and follow up with customers.
• Coordinate with service engineers, technicians, workshop staff, and spare parts teams.
• Prepare service reports, job cards, quotations, and maintenance records.
• Monitor service progress and ensure timely delivery of vehicles.
• Maintain customer databases and service history records.
• Follow up on pending jobs, warranty claims, and spare parts requirements.
• Ensure customer satisfaction through timely communication and effective service support.
• Required SkillsGood communication and customer-handling skills.
• Basic knowledge of automobiles, vehicle servicing, and repairs.
• Proficiency in MS Excel, Word, and service management software.
• Strong coordination, follow-up, and problem-solving abilities.
• Ability to manage multiple service requests efficiently.