Telecaller

A telecaller is responsible for initiating or receiving phone calls to promote products, generate leads, and address customer inquiries. They maintain detailed records, meet sales targets, and provide excellent customer service. Key skills include strong communication, persuasion, active listening, and CRM proficiency. Indeed Job Search +4

Core Responsibilities

• Outbound/Inbound Calls: Contacting prospects, following up on leads, and handling customer queries or complaints.
• Sales & Promotion: Explaining product features, benefits, and pricing to convert prospects into customers.
• Data Maintenance: Recording customer interactions, updating contact details, and managing the CRM database.
• Target Achievement: Meeting daily, weekly, and monthly sales or call volume targets.
• Customer Support: Resolving issues and ensuring high satisfaction levels. Qandle +5

Required Skills and Qualifications

• Education: High school diploma or equivalent is typically required; a Bachelor's degree is sometimes preferred.
• Experience: Prior experience in telecalling, telesales, or customer service is advantageous, though many roles are beginner-friendly.
• Communication: Excellent verbal communication and active listening skills.
• Soft Skills: Persuasive, confident, resilient to rejection, and capable of working under pressure.
• Technical Skills: Basic computer proficiency and experience with CRM software