Service Engineer

Job Summary:

We are seeking a skilled and dedicated Service Engineer to join our technical team. The ideal candidate will be responsible for the installation, configuration, and after-sales support of photocopiers and printers from brands including Xerox, Sharp, Kyocera, and HP, along with HP desktops.

Key Responsibilities:

• Install and configure photocopiers, printers, and desktops at client locations.
• Provide timely on-site technical support and troubleshooting for installed machines.
• Conduct preventive and corrective maintenance to ensure equipment reliability.
• Read and understand service manuals and technical documentation provided by OEMs.
• Explain product features and operating instructions to customers.
• Maintain detailed service logs and documentation.
• Coordinate with the sales and customer service teams to ensure client satisfaction.
• Stay updated with new product models and service protocols.

Requirements:

• Diploma or degree in Electronics, IT, or a related field.
• Proven experience in printer/copier installations and support is preferred.
• Strong problem-solving and communication skills.
• Willingness to travel for on-site support.
• Ability to read and follow technical manuals and guides.