Assistant Area Manager - Customer Care
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 4 yearsJob Description
Assistant Area Manager - Customer Care
Responsibilities & Key Deliverables
A. Customer Centric Role
Quality Product installa on Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolu on with feedback to Plant HO. thru Field Technical reports.
Ensure Reten on of Customers – Under warranty as well as Post warranty.
Conduc ng field service ac vi es for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down me & improve work quality.
B. Managerial Role-
Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer sa sfac on among Sales & Dealers to support the func on .
Inclusion of Channels to propagate business at Dealership level as well as Organization
Preferred Industries
Education Qualification
General Experience
Critical Experience
System Generated Core Skills
System Generated Secondary Skills
Experience Level
Mid LevelJob role
Job requirements
About company
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