Business Development Executive (BDE)

Business Development Executive – Luxury Car Servicing & Repairs

We are looking for a Business Development Executive who can build, manage, and grow relationships with HNI clients and luxury car owners for premium car servicing, repairs, detailing, and related automotive services.

The role will require strong client-facing skills, relationship management, and ownership of the complete customer journey — from identifying and onboarding prospective clients to coordinating service requirements, maintaining regular communication, and ensuring long-term customer satisfaction.

Key Responsibilities:

• Identify and acquire HNI clients, luxury car owners, corporate executives, and premium customer segments.
• Build strong, long-term relationships with clients through regular meetings, calls, follow-ups, and personalized service.
• Understand customer requirements related to luxury car servicing, mechanical repairs, diagnostics, denting & painting, detailing, insurance repairs, and preventive maintenance.
• Act as the primary point of contact for assigned customers throughout the complete service journey.
• Coordinate internally with service advisors, workshops, operations, and technical teams to ensure smooth service delivery.
• Provide customers with timely updates regarding inspection findings, estimates, approvals, repair progress, and vehicle delivery.
• Conduct customer meetings and visits at residences, offices, clubs, premium societies, corporate locations, and other relevant networking channels.
• Develop referral relationships with existing customers, automobile communities, luxury car networks, corporates, dealerships, insurance partners, and other potential lead sources.
• Maintain an organized pipeline of prospects, follow-ups, active customers, and repeat-service opportunities.
• Drive repeat business, referrals, customer retention, and revenue from the assigned client portfolio.
• Handle customer concerns professionally and ensure issues are resolved promptly.
• Maintain complete customer and interaction records in CRM.
• Work closely with management to identify new business development opportunities within the premium and luxury automotive segment.

Candidate Profile:

• 2–5 years of experience in Business Development, Client Relationship Management, Automobile Sales, Luxury Automobile Services, Premium Hospitality, Insurance, Real Estate, or other HNI-facing roles.
• Prior experience in the Automobile / Auto Components / Car Service industry will be preferred.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Comfortable meeting customers personally and developing relationships through field visits and networking.
• Ability to communicate confidently with HNI and premium customers.
• Strong ownership mindset with the ability to manage a customer relationship from enquiry to service completion and future follow-ups.
• Basic understanding of automobiles, luxury cars, servicing, or repairs will be an advantage.
• Professional appearance, etiquette, and customer-first attitude are essential.
• Familiarity with CRM systems, WhatsApp communication, Excel/Google Sheets, and basic reporting will be preferred.

Key Performance Indicators:

• New HNI / luxury car customers acquired
• Monthly business and revenue generated
• Customer retention and repeat-service rate
• Referral business generated
• Conversion rate from leads and meetings
• Customer satisfaction and relationship quality
• Timely follow-ups and CRM discipline

Preferred Industry Experience:

Automobile / Auto Components, Luxury Automotive, Premium Car Dealerships, Automotive Aftermarket, Car Servicing & Repairs, Insurance, Premium Hospitality, or other HNI-focused industries.