Front Desk Receptionist

About Us: Join our dynamic team at The Pink Falcon, where we offer thrilling gaming experiences for all ages! Our goal is to create a welcoming environment that provides high-quality customer service, ensuring each visitor has a memorable experience.

Job Summary: As the first point of contact for our guests, the Receptionist will play a vital role in creating a friendly, energetic, and welcoming atmosphere. You will manage check-ins, handle billing, promote add-on services, and work to ensure an exceptional customer experience for every guest. Your enthusiasm and dedication to service will help drive the success of our gaming zone.

Key Responsibilities:

Greet & Welcome Guests:

Warmly greet all guests upon arrival, providing them with information about our offerings.

Answer any initial questions and guide guests to the appropriate areas.

Customer Experience Management:

Ensure guests are comfortable and have everything they need for a great experience.

Handle guest inquiries and complaints in a professional, efficient manner, escalating as necessary.

Billing & Transactions:

Manage check-in and check-out processes, ensuring accurate billing and payment processing.

Keep records of transactions and maintain cash drawer accuracy.

Upsell & Promote Services:

Proactively recommend additional experiences, packages, or products that enhance the guest experience.

Inform guests about special deals, memberships, and upcoming events.

Administrative Support:

Maintain a neat, organized, and welcoming front desk area.

Assist with daily opening and closing procedures, ensuring the facility is ready for guests.

Safety & Cleanliness:

Ensure that the lobby and surrounding areas are clean, organized, and safe.

Follow all safety protocols and assist guests with adhering to facility guidelines.

Requirements:

Previous experience in a customer service or receptionist role, preferably in the hospitality or entertainment industry.

Strong communication and interpersonal skills with a positive, customer-focused attitude.

Ability to manage transactions and upsell services with enthusiasm.

Ability to multitask, stay organized, and handle a fast-paced environment.

Basic knowledge of billing and payment systems (training will be provided).

Benefits:

Competitive hourly wage or salary, plus potential for sales incentives.

Friendly, team-oriented work environment.

Employee discounts on gaming zone experiences.