Infra Tech Support Practitioner

Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Microsoft SQL Server Administration
Good to have skills : MySQL
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures and models to maintain service stability and ensure high-quality support. Daily activities include monitoring system performance, troubleshooting problems, coordinating with various teams, and ensuring smooth functioning of infrastructure components to support business continuity.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Maintain detailed documentation of incidents, resolutions, and system configurations.
- Assist in the continuous improvement of support processes and operational workflows.
- Provide guidance and support to junior team members to foster skill development.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft SQL Server Administration.
- Good To Have Skills: Experience with MySQL.
- Strong knowledge of database backup, recovery, and performance tuning techniques.
- Ability to monitor and optimize database health and security.
- Experience in troubleshooting database connectivity and query performance issues.
- Familiarity with scripting and automation to streamline routine database tasks.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft SQL Server Administration.
- This position is based at our Jaipur office.
- A 15 years full time education is required.