Operation Manager

Key Responsibilities

1. Cargo Operations Management

• Independently manage daily inbound and outbound cargo operations.
• Supervise cargo receiving, sorting, loading, unloading and dispatch.
• Ensure timely movement and delivery of shipments.
• Monitor pending, delayed, damaged and undelivered consignments.
• Maintain proper shipment records and operational registers.

2. Staff & Delivery Management

• Supervise operational staff, loaders, helpers and delivery personnel.
• Allocate daily duties and monitor staff productivity.
• Ensure discipline, attendance and operational efficiency.
• Coordinate vehicle availability and dispatch schedules.

3. Customer Service & Complaint Handling

• Handle customer queries, escalations and complaints.
• Resolve shipment delays, missing cargo and damage-related issues.
• Ensure timely communication and customer satisfaction.

4. Documentation & Compliance

• Ensure proper preparation and maintenance of LR / GR, POD and shipment documentation.
• Monitor e-way bill generation, validity and compliance wherever applicable.
• Maintain accurate cargo movement and delivery records.

5. Accounts & MIS Reporting

• Monitor daily collections, cash handling and operational expenses.
• Coordinate billing, payment reconciliation and outstanding follow-ups.
• Prepare daily operational MIS, pending shipment reports and performance summaries.
• Report operational issues and performance to management.