Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft SQL Server Administration
Good to have skills : MySQL
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and proactively identify potential issues to prevent downtime.
- Support junior team members by sharing knowledge and providing guidance on routine tasks and troubleshooting.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft SQL Server Administration.
- Good To Have Skills: Experience with MySQL.
- Strong knowledge of database backup, recovery, and maintenance procedures.
- Ability to optimize database performance through indexing, query tuning, and resource management.
- Experience in managing database security, including user roles and permissions.
- Familiarity with scripting and automation to streamline routine database administration tasks.

Additional Information:
- The candidate should have minimum 2 years of experience in Microsoft SQL Server Administration.
- This position is based at our JPDC3A - NON-STPI location.
- A 15 years full time education is required.