Telecaller

JOB DESCRIPTION

Telecaller / Admission Counsellor

Company: IDA Classes Jaipur – India's No. 1 Defence Academy

Job Location: Shop No. 2, Main Hathoj Stand, Kalwar Road, Hatoj, Jaipur, Rajasthan

Employment Type: Full-Time, On-Site

Department: Admissions & Student Counselling

Experience: 1–3 Years Preferred

Salary: ₹12,000–₹22,000 per month, depending on experience and skills, plus performance-based incentives.

About IDA Classes Jaipur

IDA Classes Jaipur is a coaching institute dedicated to preparing students for defence and government recruitment examinations. Our major courses include NDA Foundation, NDA, Indian Army Agniveer, Indian Air Force, SSC GD, Delhi Police, Rajasthan Police, and other competitive examinations.

We are looking for a confident, professional, and result-oriented Telecaller / Admission Counsellor who can communicate effectively with students and parents, manage admission enquiries, provide course information, and convert qualified leads into admissions.

Job Responsibilities

1. Student Enquiry Calling

- Make outbound calls to students and parents who have enquired about our courses through advertisements, social media, websites, WhatsApp, and other marketing channels.

- Respond to incoming calls and provide accurate information about courses, eligibility, batch schedules, fees, facilities, and admission procedures.

- Understand each student's educational background, career goals, and preparation requirements.

- Maintain a professional and helpful approach during every interaction.

2. Admission Counselling

- Explain the benefits, course structure, preparation strategy, and available facilities at IDA Classes Jaipur.

- Counsel students regarding NDA Foundation, Defence Exams, Police Recruitment, SSC GD, and other relevant courses.

- Explain the admission process, fee structure, batch timings, hostel and physical training facilities, wherever applicable.

- Address students' and parents' questions and concerns confidently.

- Help interested candidates choose the appropriate course based on their eligibility and career goals.

3. Lead Follow-Up and Conversion

- Follow up regularly with interested students and parents through phone calls and WhatsApp.

- Maintain a systematic follow-up schedule for new enquiries, pending admissions, demo classes, and academy visits.

- Encourage qualified prospective students to visit the academy for counselling and campus tours.

- Follow up after counselling sessions and demo classes to help students complete the admission process.

- Reconnect with previous enquiries and inactive leads to generate additional admissions.

- Focus on improving lead-to-visit and visit-to-admission conversion rates.

4. Lead Management and Reporting

- Maintain accurate records of all enquiries, calls, follow-ups, student interests, and admission status.

- Update the CRM, Google Sheets, or lead management system on a daily basis.

- Categorize leads as Hot, Warm, or Cold according to their interest and readiness to join.

- Prepare daily reports covering calls made, calls connected, interested students, counselling appointments, academy visits, and admissions.

- Ensure that no genuine enquiry is missed or left without appropriate follow-up.

5. WhatsApp Communication

- Send approved course brochures, fee details, batch information, location details, and admission-related messages to interested students.

- Respond promptly and professionally to WhatsApp enquiries.

- Share relevant updates about new batches, demo classes, admission deadlines, and counselling appointments.

- Maintain proper communication records and follow applicable privacy and messaging rules.

6. Admission Target Achievement

- Work towards monthly admission targets assigned by management.

- Improve the conversion of genuine enquiries into counselling appointments and confirmed admissions.

- Coordinate with the academic and admission teams to ensure a smooth student onboarding experience.

- Participate in periodic performance reviews and implement feedback to improve results.

Required Skills and Qualifications

- Minimum qualification: 12th pass; graduation preferred.

- 1–3 years of experience in telecalling, education counselling, sales, or admission management preferred.

- Excellent Hindi communication skills; basic English communication is an advantage.

- Strong interpersonal, persuasion, negotiation, and objection-handling skills.

- Ability to build trust with students and parents.

- Comfortable making outbound calls and handling multiple enquiries daily.

- Basic computer knowledge, WhatsApp, Google Sheets, and MS Excel.

- Good listening skills, patience, discipline, and a positive attitude.

- Ability to work with targets and maintain accurate records.

- Prior experience in a coaching institute, school, college, or education sales environment will be an advantage.

Key Performance Indicators (KPIs)

Performance will be evaluated on the basis of:

- Number and quality of calls handled.

- Timely follow-up of new and existing enquiries.

- Number of qualified counselling appointments booked.

- Number of students visiting the academy.

- Conversion rate from enquiry to admission.

- Achievement of monthly admission targets.

- Accuracy of lead records and daily reporting.

- Professionalism and quality of student and parent interactions.

Salary and Benefits

- Monthly salary: ₹12,000–₹22,000, based on experience and interview performance.

- Additional performance-based incentives for verified admissions.

- Opportunity to earn higher incentives by achieving agreed targets.

- Professional training in admission counselling and student relationship management.

- Career growth opportunities within the admissions and counselling team.

Working Conditions

- Full-time, on-site position at IDA Classes Jaipur.

- Working hours and weekly off will be communicated during the interview.

- The selected candidate must be comfortable working in a target-oriented environment.

- Joining date: As mutually agreed.

Selection Process

1. Initial screening and resume review.

2. Personal interview.

3. Practical telecalling and admission counselling test.

4. Final selection based on communication skills, experience, and suitability for the role.

How to Apply

Interested candidates can send their updated resume and contact details to IDA Classes Jaipur.

Contact: 9667556598

Join IDA Classes Jaipur and help students move closer to their defence and government career goals.