Sales Co-ordinator

Key Responsibilities

1. Existing Client Follow-Up & Order Taking

* Regularly contact existing clients to understand their upcoming requirements.

* Follow a defined calling/follow-up process and schedule.

* Take repeat orders through phone, email and WhatsApp.

* Maintain client-wise order history and follow-up records.

* Track order frequency and identify when an existing client is due for a repeat order.

* Ensure no client requirement or follow-up is missed.

2. Lead & Enquiry Management

* Receive and record incoming enquiries.

* Capture complete and accurate customer information.

* Qualify enquiries according to the company’s checklist/process.

* Coordinate with the Sales Team for further action.

* Maintain proper status of every enquiry until closure.

3. Sales Coordination

* Coordinate between customers and the Sales Team.

* Schedule sales calls/appointments wherever required.

* Pass qualified opportunities to the appropriate Sales Representative.

* Coordinate with the Office Sales Representative for technical queries or negotiation support.

* Escalate issues that require senior involvement.

4. CRM / Data Management

* Maintain an updated customer database.

* Keep complete records of calls, enquiries, quotations, orders and follow-ups.

* Update Google Sheets / CRM / Excel records regularly.

* Ensure accurate and timely data entry.

* Generate required sales reports and MIS.

5. Follow-Up & Accountability

* Follow up with customers as per the defined Sales FMS.

* Follow up internally with team members wherever information/action is pending.

* Track pending activities and ensure timely completion.

* Maintain daily and weekly follow-up reports.

* Highlight missed follow-ups, pending enquiries and important opportunities to the Sales MDO / management.

6. Customer Communication

* Speak professionally with existing and prospective customers.

* Understand customer requirements clearly.

* Share relevant information, quotations or sales material as instructed.

* Build a professional relationship with customers through consistent communication.

* Handle routine customer queries and coordinate with the concerned team for resolution.

What We Are Looking For

* Excellent communication skills.

* Good spoken and written English/Hindi.

* Strong follow-up ability.

* Comfortable speaking with customers over phone.

* Good knowledge of MS Excel / Google Sheets.

* Good documentation and data-management skills.

* Organised and detail-oriented.

* Proactive and responsible.

* Ability to work with processes, checklists and reporting systems.

* Comfortable working with targets, numbers and weekly performance reviews.

* Positive attitude and willingness to learn.

* Ability to take ownership rather than waiting to be reminded.

The Most Important Skill

FOLLOW-UP.

If you are someone who remembers commitments, follows up without being chased, keeps accurate records and makes sure things actually get completed, you will fit this role very well.

Performance Will Be Measured On

* Number of clients contacted.

* Follow-up completion.

* Enquiries properly captured and processed.

* Orders generated from existing clients.

* Conversion / closure support.

* * Accuracy of customer and sales data.

* Timeliness of follow-ups.

* Weekly Sales MIS.

* Overall discipline in following the Sales Process.