Store Manager

Job SummaryKasturi Creation is looking for an experienced, energetic and customer-focused Store Manager to oversee daily store operations, drive sales, manage the store team and ensure an excellent shopping experience for customers.

The ideal candidate should have strong leadership skills, retail sales experience, inventory management knowledge and the ability to achieve business targets.

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations and ensure smooth functioning.
• Maintain store presentation, visual merchandising and product displays.
• Ensure proper opening and closing procedures.
• Maintain cleanliness, discipline and overall store standards.

2. Sales & Business Development

• Achieve monthly and quarterly sales targets.
• Monitor daily sales performance and identify opportunities to increase revenue.
• Drive upselling and cross-selling activities.
• Develop strategies to improve customer footfall and conversion rates.

3. Team Management

• Lead, motivate and supervise store staff.
• Prepare staff duty schedules and manage attendance.
• Train employees on product knowledge, customer service and sales techniques.
• Monitor individual employee performance and productivity.

4. Inventory & Stock Management

• Monitor stock levels and ensure product availability.
• Maintain accurate inventory records.
• Coordinate stock replenishment and inward/outward stock movement.
• Conduct regular stock audits and minimize stock discrepancies and losses.

5. Customer Relationship Management

• Ensure excellent customer service and customer satisfaction.
• Handle customer complaints and resolve issues professionally.
• Build strong customer relationships and encourage repeat purchases.
• Maintain high standards of customer engagement.

6. Reporting & Administration

• Prepare daily, weekly and monthly sales reports.
• Monitor billing, cash handling and store expenses.
• Ensure proper documentation and reporting to management.
• Follow company policies and operational procedures.

Required Skills & Qualifications

• Graduate in any discipline (preferred).
• 5+ years of experience in retail store management.
• Experience in fashion, apparel, boutique or lifestyle retail will be an advantage.
• Strong communication and leadership skills.
• Good knowledge of sales, inventory and billing operations.
• Customer-oriented with strong problem-solving abilities.
• Ability to work under pressure and achieve sales targets.
• Basic computer and POS billing knowledge.
• Key Performance Indicators (KPIs)Achievement of monthly sales targets.
• Customer satisfaction and repeat customer rate.
• Inventory accuracy and stock control.
• Team productivity and staff performance.
• Store presentation and operational efficiency