Back Office Executive

Job Summary:

We are seeking a highly organized and proactive Office Executive to join our team. The ideal candidate will be responsible for managing our company email address, responding to customer inquiries, resolving issues, interacting with customers, and finalizing orders. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities:

• Email Management:
• Monitor and manage the company’s email address.
• Respond to customer inquiries in a timely and professional manner.
• Organize and categorize emails for efficient retrieval.
• Customer Interaction:
• Engage with customers to understand their needs and provide appropriate solutions.
• Resolve customer queries and issues promptly and effectively.
• Maintain a positive and professional demeanor during all customer interactions.
• Order Finalization:
• Assist customers in placing orders and ensure all details are accurately captured.
• Coordinate with internal teams to ensure orders are processed and delivered on time.
• Follow up with customers to confirm order satisfaction and address any further questions or concerns.
• Administrative Support:
• Perform general office duties, including filing, data entry, and document management.
• Assist with scheduling meetings, appointments, and other administrative tasks as needed.
• Maintain an organized and efficient office environment.

Qualifications:

• High school diploma or equivalent; additional qualifications in Office Administration are a plus.
• Proven experience in an office executive or similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and email management software.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Customer-oriented mindset with problem-solving skills.
• Ability to work independently and as part of a team.