Customer Relations Executive

JOB DESCRIPTION – CUSTOMER RELATIONSHIP EXECUTIVE

About the Role We are looking for a friendly, energetic, and customer-focused Customer Relationship Executive to enhance the in-store customer experience. The candidate will be responsible for welcoming customers, assisting them with product selection, maintaining customer relationships, and ensuring a pleasant shopping experience.

• Key ResponsibilitiesGreet and welcome customers warmly when they enter the store.
• Understand customer requirements and suggest suitable products.
• Explain product features, benefits, offers, and ongoing promotions.
• Assist customers throughout their shopping journey and resolve basic queries.
• Encourage customers to share Google Reviews and record customer feedback through videos.
• Maintain good customer relationships and ensure customer satisfaction.
• Maintain store decorum, cleanliness, and proper presentation.
• Ensure products are properly displayed and arranged.
• Coordinate with the sales team to ensure smooth store operations.
• Handle customer complaints and escalate issues whenever required.
• Maintain a professional attitude and follow store policies.
• Support the team in achieving customer service and sales targets.
• Required Skills & QualificationsGood communication and interpersonal skills.
• Friendly, confident, and customer-oriented personality.
• Basic knowledge of retail sales and customer handling.
• Ability to convince and engage customers professionally.
• Good presentation and problem-solving skills.
• Basic smartphone knowledge for recording customer feedback and videos.
• Prior experience in retail, customer service, or sales will be preferred.
• Job Information

• Designation: Customer Relationship Executive
• Industry: Retail
• Working Days: Monday to Sunday
• Working Hours: 11:00 AM to 9:00 PM
• Monthly Leaves: 4 Days
• Work Location: Sardarpura, Jodhpur