Head of Operations

You will lead AINA's operations end to end and make sure the right products reach customers on time, at the right cost and quality.

• Plan supply and inventory so that products are available when customers want them.
• Manage purchasing and vendor relationships for materials and services.
• Coordinate with the factory team to keep production on schedule.
• Oversee order fulfilment, logistics and returns.
• Lead the customer care team and maintain a high standard of service.
• Set up processes, systems and reporting that help the company scale.
• Hire, train and manage the operations team.
• Work with the founder on business planning and take on new responsibilities as the company grows.

Who we are looking for

Must have

• 8–12 years of experience in operations or supply chain, preferably in apparel, retail or e-commerce.
• At least 3 years of experience leading a team.
• Strong planning, problem-solving and vendor management skills.
• Comfort working with data and business software.
• A hands-on approach and willingness to work closely with teams on the ground.
• Based in Kannur or ready to relocate.

Good to have

• Experience at a growing consumer or D2C brand.
• Experience implementing an ERP or similar system.
• Malayalam, plus working English and Hindi.
• What we offerFixed pay of ₹18–24 lakh per year, based on experience [confirm before posting].
• A performance-linked bonus [set percentage].
• Relocation support for candidates moving to Kannur [confirm].
• A senior role reporting directly to the founder.
• The chance to build the operations function of a growing brand.

How to apply

Send your CV to arshid@aina.in with the subject "Head of Operations – [Your Name]". Include a short note covering:

1. The largest team and monthly order volume you have managed.
2. One example where you cut a lead time, stock-out rate or return rate, with the before and after numbers.
3. Your current location, notice period and expected pay.