Service Manager

1. Key ResponsibilitiesManage the day-to-day operations of the automobile service department and workshop.
2. Supervise and guide service advisors, technicians, mechanics, and other workshop staff.
3. Ensure timely servicing, maintenance, and repair of vehicles.
4. Handle customer complaints, service-related issues, and escalations professionally.
5. Monitor workshop productivity, technician efficiency, and service quality.
6. Ensure proper diagnosis and resolution of vehicle-related problems.
7. Maintain service records, job cards, customer feedback, and daily performance reports.
8. Achieve service revenue, labour sales, spare parts, and customer satisfaction targets.
9. Coordinate with the spare parts department to ensure the availability of required parts.
10. Ensure compliance with company policies, safety standards, and manufacturer guidelines.
11. Monitor repeat repairs and warranty-related cases and ensure proper resolution.
12. Implement strategies to improve customer retention and generate repeat service business.

• Required SkillsStrong knowledge of automobile servicing, maintenance, and repairs.
• Excellent team management and leadership skills.
• Good communication and customer-handling skills.
• Ability to manage workshop operations and achieve targets.
• Problem-solving and decision-making abilities.
• Knowledge of service processes, job cards, and workshop management.
• Eligibility CriteriaQualification: Diploma / B.Tech in Automobile or Mechanical Engineering (preferred).
• Experience: Minimum 3–5 years of experience in an automobile service department, preferably in a managerial or supervisory role.
• Experience in a two-wheeler / four-wheeler dealership will be preferred.
• Preferred Industry: Automobile Dealership / OEM Service Centre.
• Key Performance Indicators (KPIs)Service revenue and labour sales.
• Customer satisfaction and retention.
• Workshop productivity and technician efficiency.
• Vehicle delivery within committed timelines.
• Reduction in repeat repairs and customer complaints.
• Achievement of monthly service targets.

LocationAs per dealership requirement.

Interested candidates can apply with their updated CV.