Infrastructure Technical Support Practitioner

Infra Tech Support Practitioner

Years of Experience 2-3 years

Who You Are

Good knowledge in Linux Operating systems like RHEL, Centos.
Must have a basic knowledge of computer networks & databases.
Must have a basic understanding of CI/CD systems like Jenkins,Terraform etc.
Must have basic knowledge of Cloud Systems like AWS, Azure etc
Experience in maintaining monitoring systems like Prometheus, Nagios, Zabbix, etc.
Must have hands-on experience in monitoring critical business applications.
Must have a basic knowledge of scripting in Bash or Python.
Basic understanding of Incident Management Process.
Good to have experience in managing Application Performance Monitoring(APM) tools like Newrelic, Instana.
Good to have a basic knowledge of web servers like Apache, Nginx.
Good to have a basic knowledge of virtualization & docker.
Good problem solving and communication skills
Ability to work with version control systems like Git, Bitbucket etc.
Good to have basic Kubernetes knowledge
Good to have certification in RHCE

Your Role

Support multiple clients by monitoring their applications 24x7x365
Respond to incidents, service requests, and support on minor changes
Escalate to the Level 2 and Level 3 engineers
Review and manage tickets from various projects and also clients/stakeholders
Require persistence, follow-up, effective communication and good customer service
Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
Demonstrate ability to deliver the work within the defined SLA
Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
Support in minor changes and deployments
Managing and monitoring backups
Perform vulnerability monitoring and review and apply security fixes
Review and apply patches and updates