Operation Executive

The Operations Executive is responsible for managing all guest arrangements from the moment a booking is confirmed until the guest safely completes their Lakshadweep holiday.

Main objective: Ensure every guest receives a smooth, well-organised and hassle-free travel experience.

1. Booking confirmation and documentation

Receive confirmed booking details from the sales team.

Verify guest names, age, number of adults and children.

Collect Aadhaar card copies and passport-size photographs.

Check that all required documents are received correctly.

Maintain guest records and booking files.

Verify advance payment confirmation with accounts.

2. Entry permit processing

Apply for Lakshadweep entry permits through the authorised process.

Verify guest documents before submission.

Follow up on permit applications.

Track permit approval status.

Download approved permits and share them with guests.

Inform guests immediately if any additional documents are required.

3. Flight and transportation arrangements

Check flight availability and schedules.

Coordinate flight tickets with the sales team.

Confirm arrival and departure timings.

Arrange airport pickup and drop.

Coordinate vehicles and local transportation.

Arrange boat transfers and ferry tickets wherever required.

4. Resort and vendor coordination

Check resort availability before confirming arrangements.

Coordinate with resort owners and property managers.

Confirm room categories and guest allocation.

Confirm meal plans (vegetarian/non-vegetarian).

Confirm check-in and check-out timings.

Coordinate water sports, sightseeing and other activities.

Ensure all vendors receive guest arrival details.

5. Guest communication and pre-arrival confirmation

Contact guests at least 2 days before their journey.

Confirm the following:

Flight details and reporting time.

Entry permit status.

Resort booking confirmation.

Pickup and drop arrangements.

Local contact person details.

Food preferences.

Package inclusions and exclusions.

Balance payment status.

Important travel instructions and packing requirements.

6. Guest monitoring during the trip

Maintain contact with guests during their stay.

Ensure airport pickup is completed.

Confirm resort check-in.

Coordinate daily activities and sightseeing.

Resolve guest complaints immediately.

Coordinate with local representatives and vendors.

Update management about any operational issues.

Ensure guests complete their return journey smoothly.

7. Accounts and payment coordination

Verify advance payment with accounts.

Follow up on pending balance payments.

Share payment reminders with guests.

Confirm vendor payments with management/accounts.

Maintain records of operational expenses.

Submit bills and payment details to accounts.