QE Automation Engineer (IVR Testing)

IVR Test Automation Engineer(4–7 Years Experience)

We are seeking an experienced IVR Test Automation Engineer with strong expertise in IVR testing and automation frameworks . The role focuses on validating IVR call flows, voice prompts, system integrations, and speech interactions, while building scalable automation solutions across IVR, Web, Mobile, and API layers .

Must-Have Skills

• Minimum 1+ year of hands-on experience in IVR testing (manual or automation) using Cyara or Hammer

• Minimum 2+ years of strong automation experience across web and API testing

• Strong programming skills in JavaScript / TypeScript (preferred), Python, or Java

• Hands-on experience with automation tools such as:

  • Playwright

  • Cypress

  • Selenium

  • Appium

  • REST-assured / HTTPClient for API automation

• Solid understanding of test automation frameworks, test design principles, and defect tracking

• Experience with IVR-Tester automation tools

• Experience working with Twilio or other IVR/telephony platforms

• Exposure to API, backend, and integration testing

Key Responsibilities

• Design, develop, and execute manual and automated test cases for IVR applications

• Validate IVR call flows, prompts, DTMF inputs, speech recognition, and failure scenarios

• Automate IVR, web, mobile, and API test scenarios using appropriate tools and frameworks

• Develop and maintain automation frameworks, reusable test scripts, and test data

• Execute API tests and validate backend integrations

• Analyze test results, logs, and call recordings to identify defects and perform root cause analysis

• Collaborate closely with development, product, and QA teams to ensure high-quality releases

• Participate in requirement reviews and provide feedback on test coverage and testability