Senior Managed Services Analyst
IQVIA
Work from Office
Full Time
Min. 5 yearsJob Description
Senior Managed Services Analyst
Essential Functions
• Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge of IQVIA's products and technical expertise.
• Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision.
• Focuses on quality in all aspects of work; follows established standards of excellence.
• Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment.
• Supports and resolves Service Requests using the incident management tool, CSM.
• Coordinates the routing and handling of Requests For Change to the next level of support under broad supervision.
• Escalates issues relating to product support or product operations to the next level of support.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Project management activities include interaction with company and client managers and cost/schedule monitoring.
Qualifications
• Bachelor's Degree Computer Science, a related field, or equivalent experience
Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Experience Level
Senior LevelJob role
Job requirements
About company
Similar jobs you can apply for
Customer Support - Non Voice
Customer Service Executive
Tata Capital Finance LtdWork from OfficeFull TimeMin. 1 year
IT Analyst
IQVIAWork from OfficeFull TimeMin. 5 yearsCloud Engineer
Accenture India Private LimitedWork from OfficeFull TimeMin. 5 yearsAssociate Analyst
Kpmg India Services LlpWork from OfficeFull TimeAny experienceCustomer Care Associate
Sutherland Global Services Private LimitedWork from OfficeFull TimeMin. 2 years
IT Specialist
Marriott Hotels IndiaWork from OfficeFull TimeMin. 2 yearsYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Kochi to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kochi at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Kochi . Through apna, you can find jobs in 64 cities across India. Join NOW!