Customer Service Officer - MF
Equitas Small Finance Bank
Work from Office
Full Time
Any experienceJob Description
Customer Service Officer - MF
Customer Service & Relationship Management
- Attend to customer inquiries and provide information regarding loan products, repayments, and services.
- Handle customer complaints, requests, and service issues in a timely manner.
- Build and maintain strong relationships with borrowers and group members.
- Ensure a high level of customer satisfaction and service quality.
Loan Processing & Documentation
- Assist customers in completing loan application forms and documentation requirements.
- Verify KYC and other customer documents for accuracy and completeness.
- Maintain proper records and customer files as per company policy.
- Coordinate with field staff for collection and verification of customer documents.
Operations & Compliance
- Ensure compliance with company policies, regulatory requirements, and operational guidelines.
- Support branch operations in maintaining records, registers, and reports.
- Assist in audit, compliance, and inspection-related activities.
- Maintain confidentiality of customer information and branch data.
Collection & Recovery Support
- Follow up with customers regarding repayment schedules and overdue installments.
- Coordinate with field officers to ensure timely collections.
- Assist in tracking delinquent accounts and customer communication.
- Support portfolio quality improvement initiatives.
MIS & Reporting
- Prepare daily, weekly, and monthly operational reports.
- Update customer data and maintain accurate MIS records.
- Ensure timely submission of reports to branch management.
Branch Support Activities
- Coordinate with Credit, Operations, Sales, and Collection teams.
- Support customer onboarding and account servicing processes.
- Assist in organizing customer meetings and awareness programs.
- Maintain branch administration and customer service records.
Required Qualifications
- Graduate in any discipline.
- 1–3 years of experience in Microfinance, Banking, NBFC, or Financial Services.
- Freshers with good communication skills may also be considered.
Key Skills
- Customer Service & Relationship Management
- Loan Documentation & Verification
- Communication & Interpersonal Skills
- Complaint Handling & Resolution
- MIS & Record Management
- Basic Computer Knowledge (MS Office)
- Teamwork & Coordination
- Attention to Detail
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolhapur to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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