Hospital Receptionist

Key Job Responsibilities 1. Welcome and greet patients professionally, identify their purpose of visit and coordinate the complete patient journey. 2. Complete accurate CMS registration and verify appointments, patient identity and required documentation. 3. Coordinate patient flow from reception to doctor/procedure and ensure patients are not left confused or unattended. 4. Verify payment status at the required checkpoint and coordinate billing with the Accountant without independently handling financial reconciliation. 5. Coordinate pharmacy, documentation, treatment/PRP tracking and next appointments with the respective teams. 6. Before PRP/GFC/treatment, verify identity, scheduled session, previous records, CMS, payment/package status, doctor approval and consent. 7. After treatment, ensure documentation, CMS updates, next appointment, billing coordination and approved post-treatment materials are completed. 8. Maintain accurate treatment/session tracking and immediately clarify discrepancies rather than making assumptions. 9. Handle patient concerns calmly, listen, provide appropriate assistance and connect the patient with the correct team member when the issue is outside the role. 10. Maintain patient privacy, professional grooming, communication, hospitality and confidentiality. Desired Profile Graduate/12th pass with relevant reception, front-desk, hospital, clinic, hospitality or patient-service experience; healthcare experience preferred. Knowledge / Skills / Abilities Required 1. Patient hospitality and communication. 2. Appointment and patient-flow coordination. 3. CMS/data-entry discipline. 4. Cross-department coordination. 5. Complaint handling and escalation. 6. Professionalism, empathy and confidentiality. Other Details