Client Relationship Manager (Property Preservation And Maintenance)
VT ITESKaikhali, Kolkata/Calcutta Region
₹35,000 - ₹65,000 monthly*
Fixed
₹35,000 - ₹60,000
Average Incentives*
₹5,000
Earning Potential
₹65,000
Fixed
₹35,000 - ₹60,000
Average Incentives
₹5,000
Earning Potential
₹65,000
You can earn more incentive if you perform well
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
144 applicants
Benefits include: Annual Bonus, Food/Meals, 5 working days
Job Description
- Client Onboarding & Account Development Identify and target specific clients that match the company's Property Preservation & Maintenance capabilities and service coverage.
- Complete the client's online onboarding/application form as the first step of the onboarding process.
- Carefully review all client requirements, guidelines, service areas, pricing structures, SLAs, documentation standards, insurance requirements, licensing requirements, and vendor qualifications.
- Collect, prepare, and submit all required company documentation according to the client's onboarding checklist.
- Provide any additional information or documentation requested by the client during the onboarding process.
- Coordinate and schedule onboarding meetings with the client and ensure the appropriate internal team members attend.
- Clearly present the company's:
- Service capabilities
- Geographic coverage
- Vendor coverage
- Property Preservation services
- Maintenance services
- Inspection capabilities
- Emergency/after-hours support
- Operational capacity
- Technology and work-order management capabilities
- Provide the client with a coverage map/service area based on the client's requirements and the company's actual vendor coverage.
- Compare the client's required coverage with the company's available coverage and identify any gaps.
- Coordinate with the Vendor Management team to develop additional coverage where necessary.
- Complete all onboarding requirements, portal setup, credentials, training, orientation, and system integration before accepting production work.
- Maintain a complete onboarding checklist and ensure 100% completion of all required onboarding steps.
- Once the onboarding system is fully completed and the account is activated, establish a regular communication process with the client.
- Post-Onboarding – Work Order Development Proactively communicate with the client on a regular basis to increase work-order volume.
- Maintain daily communication with clients and look for opportunities to receive as many appropriate work orders as the company can successfully handle.
- Ensure the company has sufficient vendor coverage before accepting additional work volume.
- Coordinate internally so that new work orders are immediately distributed to the appropriate Vendor Manager/Processor.
- Monitor incoming work orders throughout the day and ensure no opportunity is missed.
- Build client confidence by consistently demonstrating fast response times, reliable completion, accurate documentation, and strong communication.
- Develop the client relationship from initial onboarding into a long-term, high-volume account.
- Work Order Completion & Client Satisfaction Ensure all accepted work orders are completed within the client's required due date/SLA.
- Continuously monitor open work orders and identify potential delays before the deadline.
- Follow up with vendors daily when necessary to keep work moving.
- Maintain the client's specific requirements on every work order.
- Ensure all required photos, measurements, estimates, invoices, comments, inspections, and supporting documentation are completed correctly.
- Make sure work is completed according to the client's specifications rather than simply completing the basic scope.
- Immediately communicate any access issue, weather delay, property condition, safety concern, material issue, or other obstacle that could affect completion.
- Request ECD extensions when necessary and obtain proper client approval.
- Maintain strong quality control to minimize rejected work orders, rework, complaints, and payment delays.
- Client Service & Support Always provide the client with professional, responsive, and solution-oriented support.
- Respond quickly to client emails, calls, portal messages, and requests.
- Treat every client requirement as a priority and ensure the internal team understands those requirements.
- Resolve client concerns quickly and professionally.
- Take ownership of problems instead of simply passing them to another department.
- Maintain transparency with clients regarding work status, delays, approvals, and completion.
- Continuously look for ways to make the client's job easier by providing better communication, faster turnaround, accurate documentation, and dependable service.
Job role
Work locationVIP Road, Tegharia, Kaikhali, Kolkata, West Bengal, India
Kaikhali, Kolkata/Calcutta Region
DepartmentFacility Management
Role / CategoryProperty Maintenance / Operations
Employment typeFull Time
ShiftNight Shift
Job requirements
ExperienceMin. 1 year
EducationGraduate
SkillsInternational calling, Property management, Preservation maintenance, International BPO
English levelGood (Intermediate / Advanced) English
Age limit20 - 40 years
GenderAny gender
About company
NameVT ITES
AddressVIP Road, Tegharia, Kaikhali, Kolkata, West Bengal, India
Kaikhali, Kolkata/Calcutta Region
Job posted by VT ITES
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Field JobFull TimeMin. 1 yearYou can expect a minimum salary of 35,000 INR and can go up to 65,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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