Customer Care Executive

Roles & Responsibilities

• Handle outgoing customer calls professionally.
• Respond to customer queries and provide accurate information.
• Understand customer requirements and provide appropriate solutions.
• Maintain proper communication and build positive customer relationships.
• Resolve customer complaints and escalate complex issues when required.
• Maintain daily call records and update customer information.
• Follow company guidelines, processes, and quality standards.
• Achieve assigned daily and monthly performance targets.

Eligibility Criteria and Required Skills

• Minimum qualification: Secondary (10th Pass).
• Freshers and experienced candidates can apply.
• Good verbal communication skills.
• Basic computer knowledge.
• Ability to handle customers patiently and professionally.
• Positive attitude and willingness to learn.
• Ability to work independently as well as in a team.

Salary & Benefits

• Salary: As per interview and experience.
• Paid Training and development opportunities.
• Performance-based incentives (as per company incentive plan).
• One way cab facility or Travel Allowance.
• PF and ESIC benefits.
• Salary on 1st of every month.
• Alternative Saturday and Sunday fixed off.
• No rotational shift.
• PL available.