Customer Care Executive

Location: We are looking for candidates from anywhere in West Bengal. If you are residing in West Bengal, please you can apply for this role.

Job Requirements

1. Age - > 18 yrs and max Age 35
2. Education – Class 10+2 /Graduate and above
3. Industry - Customer Service
4. Work From Home

Job Overview

1. Business Area – Customer Service
2. Position – Advisor voice process
3. Nature of Job – Work from Home.

Job Description

1. Manage customer interactions across as per roster
2. Demonstrate ownership and accountability in all customer interactions
3. Communicate with customers in an appropriate tone and language
4. Provide solution-based resolutions and educate customers wherever possible
5. Ensure adherence to product, process, system, and policy guidelines
6. Maintain accurate documentation of customer interactions
7. Meet defined timelines and service standards
8. Adhere to all contact center policies, procedures, and code of conduct

Skills & Competencies

1. English reading and comprehension proficiency
2. Strong problem-solving and customer focus
3. Attention to detail
4. Service mindset

Education & Experience

1. Education: 10+2 / Graduation in any discipline
2. 24/7 process - 6 days working in rotational shift & 1 rotational week off
3. IT Assets / Internet requirement - Candidate must have their own Laptop/Desktop/mobile device with stable internet connectivity & noise free workspace at home.