OLQ Online Legal Experts

Customer Relationship Manager

OLQ Online Legal Experts
South Dum Dum, Kolkata/Calcutta Region
₹20,000 - ₹30,000 monthly

Fixed

₹20,000 - ₹30,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

5 applicants

5 applicants

Job Description

  • Eligibility & ExperienceGraduate in any discipline; legal background preferred but not mandatory
  • Minimum 5+ years of professional experience in customer care, service-based operations, and team management
  • Proven experience in leading, mentoring, and training customer support teams
  • Demonstrated ability to manage day-to-day operations, performance metrics, and service quality


  • Core Skills & CompetenciesExcellent verbal and written communication skills in English and Hindi
  • Strong sense of empathy, patience, and professionalism, with the ability to handle sensitive and confidential legal queries
  • Hands-on experience with CRM tools, Google Sheets, WhatsApp Business, and similar customer engagement platforms
  • Exceptional organizational, multitasking, and problem-solving skills
  • Ability to work under pressure, meet strict response-time SLAs, and handle high-volume client interactions
  • Skilled in escalation handling, quality assurance, and client satisfaction management
  • Leadership & Training ExpertiseExperience in team supervision, performance evaluation, and workflow optimization
  • Strong background in onboarding, training, and upskilling customer care executives
  • Ability to design and implement training modules, SOPs, and customer communication protocols
  • Proven capability to foster a client-centric, compliant, and ethical support culture
  • Preferred AttributesPrior experience in a legal tech startup, law firm, or professional services support environment
  • Basic to working knowledge of common legal matters, such as divorce, cheque bounce cases, property disputes, and consumer issues
  • Familiarity with online legal service platforms, client onboarding processes, and case intake management

Job role

Work location
Work location68, Jessore Road , diamond arcade, room no 408, 4 Th floor Kolkata-700055 South Dum Dum, Kolkata/Calcutta Region
Department
DepartmentConsulting
Role / Category
Role / CategoryLegal Consulting
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years
Education
EducationGraduate
Skills
SkillsCustomer engagement, Grievance handling, Team handling, Team leading, Team building abilities, Customer acquisition, Customer surveys, Customer acquisition channels, Conflict handling, Sales team handling, Customer acquisition management, Team assessment, Customer Grievance Handling
English level
English levelGood (Intermediate / Advanced) English
Regional language
Regional languageFluent in speaking Bengali, Hindi
Degree/ Specialisation
Degree/ SpecialisationBBA in Business Analytics, Any B.A, Bachelor in Company Law, B.Com in Sales and Marketing (Atleast one)
Age limit
Age limit30 - 50 years
Gender
GenderAny gender

About company

Name
NameOLQ Online Legal Experts
Address
Address68, Jessore Road , diamond arcade, room no 408, 4 Th floor Kolkata-700055 South Dum Dum, Kolkata/Calcutta Region
Job posted by OLQ Online Legal Experts

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You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 10 Jun 2026. For more details, download apna app and find Full Time jobs in Kolkata . Through apna, you can find jobs in 64 cities across India. Join NOW!