Customer Relationship Manager
OLQ Online Legal Experts
Customer Relationship Manager
OLQ Online Legal Experts
South Dum Dum, Kolkata/Calcutta Region
₹20,000 - ₹30,000 monthly
Fixed
₹20000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 5 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
1 applicants
Job Description
- Eligibility & ExperienceGraduate in any discipline; legal background preferred but not mandatory
- Minimum 5+ years of professional experience in customer care, service-based operations, and team management
- Proven experience in leading, mentoring, and training customer support teams
- Demonstrated ability to manage day-to-day operations, performance metrics, and service quality
- Core Skills & CompetenciesExcellent verbal and written communication skills in English and Hindi
- Strong sense of empathy, patience, and professionalism, with the ability to handle sensitive and confidential legal queries
- Hands-on experience with CRM tools, Google Sheets, WhatsApp Business, and similar customer engagement platforms
- Exceptional organizational, multitasking, and problem-solving skills
- Ability to work under pressure, meet strict response-time SLAs, and handle high-volume client interactions
- Skilled in escalation handling, quality assurance, and client satisfaction management
- Leadership & Training ExpertiseExperience in team supervision, performance evaluation, and workflow optimization
- Strong background in onboarding, training, and upskilling customer care executives
- Ability to design and implement training modules, SOPs, and customer communication protocols
- Proven capability to foster a client-centric, compliant, and ethical support culture
- Preferred AttributesPrior experience in a legal tech startup, law firm, or professional services support environment
- Basic to working knowledge of common legal matters, such as divorce, cheque bounce cases, property disputes, and consumer issues
- Familiarity with online legal service platforms, client onboarding processes, and case intake management
Job role
Work location
68, Jessore Road , diamond arcade, room no 408, 4 Th floor Kolkata-700055 South Dum Dum, Kolkata/Calcutta Region
Department
Consulting
Role / Category
Legal Consulting
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
Skills
Customer engagement, Grievance handling, Team handling, Team leading, Team building abilities, Customer acquisition, Customer surveys, Customer acquisition channels, Conflict handling, Sales team handling, Customer acquisition management, Team assessment, Customer Grievance Handling
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Bengali, Hindi
Degree/ Specialisation
BBA in Business Analytics, Any B.A, Bachelor in Company Law, B.Com in Sales and Marketing (Atleast one)
Age limit
30 - 50 years
Gender
Any gender
About company
Name
OLQ Online Legal Experts
Address
68, Jessore Road , diamond arcade, room no 408, 4 Th floor Kolkata-700055 South Dum Dum, Kolkata/Calcutta Region
Job posted by OLQ Online Legal Experts
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