Field Sales Executive

Field Sales Executive (or Outside Sales Representative) is responsible for generating new business, conducting site inspections, closing service contracts, and managing client relationships for pest management services.

Job Overview & Role Purpose

• Role Type: Field Sales / Individual Contributor
• Primary Objective: Drive new sales productivity, hit monthly targets, manage customer expectations, and handle collections/renewals within an assigned territory.
• Reports To: Branch Manager or Area Sales Manager

Key Responsibilities

1. Business Development & Sales

• Identify and follow up with prospective residential, commercial, or industrial clients.
• Conduct in-person field visits, cold calling, and door-to-door or B2B presentations.
• Perform detailed Site Inspections and Service Risk Assessments (SRAs) at customer locations.
• Prepare and present customized pest management quotations and cost sheets through company systems.
• Maximize the conversion of inquiries and leads into confirmed orders.
• Manage contract renewals and upselling opportunities with existing accounts

2. Operations & Customer Coordination

• Set realistic customer expectations regarding pest treatment limitations, frequencies (e.g., visit-based scheduling), and outcomes.
• Share cost sheets, material requirements, and client expectations with the Operations and Service Planning teams before service delivery.
• Coordinate scheduling through official planners; do not make direct scheduling commitments to customers without confirmation.
• Address customer complaints and assist back-office/operations teams in resolving service issues.

3. Administration, Reporting & Collections

• Capture complete and accurate customer data (contact numbers, emails, addresses with landmarks) in management software (such as iCABS or CRM platforms).
• Ensure timely invoice submissions, follow up on payment collections, and track Daily Sales Outstanding (DSO).
• Maintain and update daily/monthly performance grids (MPG) and sales reports.