Operation Executive

We are looking for a responsible, proactive and well-organised Operations Executive to manage the day-to-day operations of Yepplo properties and ensure smooth coordination between guests, housekeeping staff, maintenance teams, property owners and the central management team.

The candidate will be responsible for maintaining operational standards, guest satisfaction, property readiness, cleanliness, maintenance and efficient execution of bookings and check-ins/check-outs.

Key Responsibilities

1. Property Operations: Monitor the daily operations of all assigned Yepplo properties.

• Ensure every property is clean, functional, guest-ready and properly maintained.
• Conduct regular property inspections.
• Check electricity, water supply, Wi-Fi, appliances, furniture, kitchen equipment and other facilities.
• Ensure all amenities promised to guests are available and operational.
• Maintain proper inventory of linen, toiletries, kitchen items, cleaning supplies and other essentials.

2. Guest Management: Coordinate guest check-in and check-out smoothly.

• Communicate with guests regarding arrival time, directions, property access and house rules.
• Handle guest requests, complaints and operational issues promptly.
• Ensure guests receive a professional and welcoming experience.
• Follow up with guests after check-in to ensure everything is satisfactory.
• Escalate serious complaints or issues to management immediately.
• 3. Housekeeping ManagementCoordinate with housekeeping staff for cleaning before every check-in.
• Ensure rooms, bathrooms, kitchens, living areas and common areas meet Yepplo's cleanliness standards.
• Monitor linen collection, washing, drying, ironing and replacement.
• Check properties after housekeeping is completed.
• Maintain housekeeping schedules for all assigned properties.

4. Maintenance & Repairs: Identify maintenance issues during property inspections or through guest complaints.

• Coordinate with electricians, plumbers, carpenters, technicians and other vendors.
• Ensure repairs are completed quickly and properly.
• Maintain records of maintenance work and expenses.
• Report major repair requirements to management before approving significant expenses.

5. Booking & Reservation Coordination: Coordinate with the booking/reservation team regarding upcoming check-ins and check-outs.

• Ensure the property is prepared according to the booking details.
• Maintain accurate information regarding occupancy, vacant properties and upcoming reservations.
• Coordinate special guest requirements such as early check-in, late check-out, extra beds or other approved requests.

6. Staff Supervision: Coordinate and supervise housekeeping, caretakers, maintenance workers and other operational staff.

• Allocate daily tasks and monitor completion.
• Check staff attendance and punctuality.
• Ensure employees follow Yepplo's operational procedures and service standards.
• Report staff performance issues to management.

7. Property Inventory & Asset Management: Maintain an updated inventory of furniture, appliances, kitchen equipment, linen, toiletries and other property assets.

• Report missing, damaged or broken items immediately.
• Conduct periodic stock and asset verification.
• Maintain records of replacement and procurement requirements.

8. Vendor Management: Coordinate with local vendors and service providers.

• Obtain quotations where required.
• Ensure vendors complete assigned work within the required timeframe.
• Maintain proper records of vendor payments and work completed.
• Develop reliable local vendor contacts for emergency requirements.

Quality Control: Conduct regular quality checks of Yepplo properties.

• Ensure properties meet Yepplo's cleanliness, maintenance and guest-service standards.
• Check guest reviews and complaints to identify recurring operational problems.
• Take corrective action to prevent repeated issues.

10. Daily ReportingThe Operations Executive must submit regular operational reports covering:

• Check-ins and check-outs
• Property status
• Housekeeping status
• Maintenance issues
• Guest complaints/feedback
• Inventory shortages
• Staff attendance
• Vendor work
• Operational expenses
• Emergency incidents
• Pending tasks
• Required Skills & QualificationsGraduate preferred, preferably in Hospitality, Hotel Management, Business Administration or a related field.
• 1–3 years of experience in hotel, homestay, service apartment, Airbnb, property management or hospitality operations preferred.
• Excellent communication and coordination skills.
• Good knowledge of basic property maintenance.
• Ability to manage multiple properties and tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Good knowledge of WhatsApp, Google Sheets/Excel and basic computer applications.
• Must be comfortable travelling between multiple properties.
• Two-wheeler and valid driving licence preferred/required, depending on the assigned area.

Personal AttributesThe ideal candidate should be:

• Highly responsible and trustworthy
• Proactive rather than reactive
• Guest-focused
• Well organised
• Punctual
• Good at handling pressure
• Comfortable dealing with staff, guests and vendors
• Quick at resolving operational problems
• Willing to work flexible hours when required
• Able to work independently without constant supervision

Key Performance Indicators (KPIs)Performance will be evaluated based on:

• Guest satisfaction and reviews
• Property cleanliness and readiness
• Timely completion of check-ins/check-outs
• Speed of resolving guest complaints
• Maintenance response time
• Housekeeping quality
• Inventory accuracy
• Staff discipline and productivity
• Reduction in operational complaints
• Proper control of operational expenses
• Overall smooth functioning of assigned properties

Working RequirementsThe Operations Executive may be required to work on weekends, holidays and outside normal office hours depending on guest check-ins, emergencies and operational requirements.