Technical Operations Associate

JOB DESCRIPTION: TECHNICAL OPERATIONS ASSOCIATE – PRODUCTION & FIELD OPERATIONS

Company: Synaptic Detritus Scientific Industries LLP

Industry: Laboratory Instrumentation & Metallurgical Testing Equipment

Primary location: Kolkata, West Bengal

Employment type: Full-time

About the Company

Synaptic Detritus Scientific Industries specialize in the design and manufacturing of high-precision laboratory instruments specifically engineered for quality assurance (QA) and quality control (QC) laboratories in the metal and metallurgical industries. Our products empower steel plants, foundries, forge shops, and material testing facilities across India to maintain rigorous quality standards.

Role Overview

We are seeking a technically sound Technical Associate (Production & Field Operations) with an ITI Fitter background. This role offers a dynamic mix of shop-floor production oversight, local vendor coordination in Kolkata, and field-level installation/servicing at client sites across eastern India (Odisha, Jharkhand, Chhattisgarh).

The ideal candidate must possess strong practical domain knowledge, proficiency in engineering mechanical drawing, and good IT skills.

Key Responsibilities

• Production & Assembly Support (Factory Level): Assist in the assembly, mechanical integration, fitting, and preliminary testing of laboratory testing instruments. Conduct in-factory quality checks and calibration of equipment prior to dispatch, maintaining detailed production logs and inventories using computer applications.
• Local Vendor Coordination (Kolkata Region): Visit local vendors, machine shops, and component suppliers across Kolkata for material sourcing, component inspection, and job-work tracking. Ensure vendor deliveries strictly meet required dimensional tolerances and specifications based on engineering drawings.
• Field Operations & Site Support (Regional Travel): Travel to client manufacturing facilities and QA labs across Odisha, Jharkhand, and Chhattisgarh for equipment installation, commissioning, demonstration, and routine servicing/troubleshooting. Coordinate with plant personnel and collect customer feedback.
• Technical Documentation & Office Tasks: Maintain digital and physical files for customer support queries, service logs, and dispatch documentation. Prepare technical reports, service entry sheets, and stock lists utilizing IT tools.

Candidate Qualifications & Requirements

• Education: ITI Fitter/Electrician (NCVT / SCVT recognized).
• Key Technical Skills: Proficiency in engineering mechanical drawing (ability to read, interpret, and work with mechanical assembly layouts and engineering blueprints).
• IT & Computer Skills: Good IT skills, including functional operating knowledge of Windows OS, MS Word (for report generation), and MS Excel (for data entries and inventory tracking).
• Experience: 0–3 years of hands-on experience in instrument assembly, mechanical fitting, component fabrication, or field service (freshers with strong practical skills are welcome to apply).
• Travel Readiness: High willingness to travel on short notice across Odisha, Jharkhand, and Chhattisgarh for site assignments.

Desired Competencies

• Practical Problem-Solving: Ability to diagnose mechanical assembly misalignments and structural fitting issues on-site.
• Communication Skills: Professional demeanour when interacting with local Kolkata suppliers and industrial client representatives in metallurgical QA labs.
• Adaptability: Comfortable transitioning between a factory/office environment, vendor workshops, and heavy industrial plant sites.

Working Conditions & Remuneration

• Base Location: Kolkata (factory/office visits required).
• Travel Allowance: All official travel, lodging, and daily allowances (DA) for outstation site visits will be fully covered as per company policy.
• Salary: Commensurate with qualifications, technical hands-on capability, and prior experience.