Back Office Executive

Key Responsibilities

• Maintain and update records, files, reports, and internal databases.
• Prepare sales support documents, quotations, invoices, purchase orders, and correspondence as required.
• Coordinate with the sales team, production team, logistics partners, and customers for smooth order processing.
• Track order status, delivery timelines, and document completion.
• Assist in handling inward and outward communication through email, phone, and WhatsApp as needed.
• Support accounts and administration teams with basic data entry and document verification.
• Follow up on pending tasks, approvals, and dispatch-related information.
• Maintain proper filing of physical and digital documents.
• Assist management with daily office coordination and reporting.
• Ensure accuracy, confidentiality, and timely completion of assigned work.

Required Qualifications

• Bachelor’s degree or diploma in any discipline.
• Good computer knowledge, especially MS Excel, Word, and email handling.
• Strong communication and follow-up skills.
• Ability to manage multiple tasks with accuracy and discipline.
• Basic understanding of sales support, documentation, or operations will be an advantage.

Preferred Skills

• Experience in manufacturing, trading, or logistics-related office work.
• Good command of English; knowledge of Bengali and Hindi is an added advantage.
• Ability to work under deadlines and coordinate with multiple departments.

Key Performance Indicators

• Accuracy and timeliness of documentation.
• Efficiency in follow-up and task completion.
• Smooth coordination between departments.
• Reduction in pending records or communication gaps.
• Reliability in daily office support and reporting.