BPO Telecaller

Key Responsibilities

• Make outbound calls to prospective clients in the US and Canada to introduce the company’s services.
• Generate qualified leads and identify new business opportunities through cold calling, email outreach, and follow-ups.
• Understand client requirements and explain suitable digital marketing and web development solutions.
• Promote services such as SEO, Google Ads, Meta Ads, website development, and online marketing solutions.
• Schedule meetings and arrange appointments for senior sales executives or the digital marketing team.
• Follow up with prospective clients to maintain engagement and improve conversion rates.
• Maintain accurate records of calls, leads, client interactions, and follow-up activities in the CRM or company database.
• Work toward monthly lead generation, appointment-setting, and sales targets.
• Coordinate with the sales and digital marketing teams to ensure smooth client communication.
• Stay updated on basic digital marketing concepts, industry trends, and service offerings.

Required Skills & Qualifications

• Previous experience in a web solutions, IT services, digital marketing, or international sales company.
• Good verbal communication skills and confidence in speaking with US and Canadian clients.
• Basic understanding of SEO, Google Ads, Meta Ads, website development, and digital marketing services.
• Experience in cold calling, lead generation, customer engagement, and follow-up management.
• Good interpersonal, negotiation, and objection-handling skills.
• Basic computer knowledge and familiarity with MS Office, Google Workspace, or CRM tools.
• Ability to work independently and achieve assigned targets.
• Willingness to work night shifts according to US and Canadian business hours.

Preferred Qualifications

• Previous experience selling digital marketing or web development services to international clients.
• Experience in B2B sales, appointment setting, or outbound business development.
• Familiarity with email outreach, LinkedIn prospecting, and CRM software.
• Understanding of sales pipelines and lead qualification.