Call Quality Analyst / Team Lead

Corecom Consultancy Llp
Salt Lake City, Kolkata/Calcutta
₹20,000 - ₹25,000 monthly

Fixed

₹20,000 - ₹25,000

Earning Potential

₹25,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

17 applicants

17 applicants

Benefits include: PF, Laptop

Benefits include: PF, Laptop

Job Description

📢 **WE ARE HIRING | QUALITY ANALYST (QA) – BPO/KPO**


🎯 **Position:** Quality Analyst (QA) / Call Auditor

🏢 **Industry:** BPO / KPO

🛒 **Process:** Top E-commerce Client

📍 **Location:** Salt Lake, Sector V, Kolkata

💼 **Experience:** Minimum 2 Years in QA (BPO/KPO)


📝 **Key Responsibilities:**

- 🎧 Call Monitoring & Auditing

- 📊 Quality Evaluation & Reporting

- 💬 Agent Feedback & Coaching

- 🎯 Maintaining Quality Standards

- 📈 Identifying & Improving Quality Gaps



Job role

Work location
Work locationBengal Eco Intelligent Park, EM Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
Education12th Pass
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameCorecom Consultancy Llp
Address
AddressBengal Eco Intelligent Park, EM Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Job posted by Corecom Consultancy Llp

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You can expect a minimum salary of 20,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.

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