Client Services Manager

Job descriptionPosition: Client Services Manager

Location: Kolkata (Full-Time, On-Site)

Company: Futuera Media Worx & Entertainments Pvt. Ltd.

Department: Sales & Client Services

Reports To: Director of Sales / Senior Management

About Futuera Media Worx & Entertainments Pvt. Ltd.

Futuera Media Worx & Entertainments Pvt. Ltd. is a leading corporate event management and brand activation company headquartered in Kolkata, with operations across India. We specialize in delivering engaging, memorable consumer experiences driven by insights, data, and innovation. Our creative solutions are consistently delivered with excellence, powered by our talented team who embrace our core values of ambition, collaboration, and agility. We focus on creating integrated, consumer-centric, digitally-driven campaigns that enhance traditional media while extending through owned and earned media. Futuera’s experienced team collaborates with clients at every stage of production to bring exclusive events to life.

Role Overview

The Client Services Manager is a critical role that combines sales and key account management responsibilities. The primary objective is to drive revenue growth, manage relationships with key clients, and identify new business opportunities within strategic accounts. The ideal candidate will have a strong background in sales, media sales, corporate event management, and brand activation and at least 3 years of experience in a sales or account management role. This individual will focus on driving business development, managing key accounts, and providing tailored solutions to meet client objectives.

Key ResponsibilitiesKey Account Management

• Manage and nurture relationships with key clients, ensuring long-term satisfaction and strong partnerships.
• Understand the needs, challenges, and goals of key accounts to tailor solutions that align with their business objectives.
• Serve as the main point of contact for assigned key accounts, delivering high levels of service and responsiveness.
• Build and maintain deep relationships with decision-makers within key accounts to understand their evolving needs and position the company as a trusted partner.

Sales Strategy & Revenue Growth

• Develop and implement sales strategies to drive revenue growth and expand business within key accounts.
• Identify new sales opportunities within existing accounts and generate leads to secure new business.
• Upsell and cross-sell services, including brand activation, corporate events, and digital marketing solutions, to maximize revenue potential.
• Monitor sales performance against targets, taking corrective action when necessary to achieve goals.

Client Engagement & Retention

• Conduct regular business reviews with key clients to ensure satisfaction and uncover opportunities for new business.
• Negotiate and close sales deals, ensuring client expectations are met while maximizing profitability.
• Resolve client issues or concerns quickly and efficiently, ensuring continued client satisfaction and retention.
• Collaborate with the customer service and operations teams to ensure smooth project delivery and service excellence.

Market & Competitor Analysis

• Conduct market research to identify trends, competitor activities, and new business opportunities.
• Use insights from market and competitor analysis to refine sales strategies and provide a competitive edge.
• Stay up to date with industry developments, client needs, and emerging trends in event management, media, and brand activation.

Collaboration with Internal Teams

• Work closely with creative, operations, and production teams to ensure that client requirements are met and projects are delivered on time and within budget.
• Collaborate with the marketing and sales teams to develop campaigns, proposals, and presentations that resonate with key clients.
• Provide feedback to internal teams on client preferences, expectations, and service delivery improvements.

Reporting & Sales Forecasting

• Prepare and present regular sales reports, forecasts, and performance analysis to senior management.
• Track key account progress and monitor KPIs to ensure business goals are being achieved.
• Provide accurate sales projections and ensure proper documentation of sales activities and client communications.

Qualifications & SkillsExperience

• Minimum of 3 years of experience in sales, key account management, media sales, corporate event management, or brand activation.
• Proven track record of managing key accounts and achieving sales targets.
• Experience in negotiating and closing large-scale deals and contracts.

Education

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.

Skills

• Strong interpersonal, communication, and presentation skills (both written and verbal).
• Exceptional relationship-building abilities, with a client-first approach.
• Strong sales acumen, with a proven ability to close deals and drive revenue growth.
• Excellent organizational and time-management skills, with the ability to manage multiple projects and accounts simultaneously.
• Proficiency in CRM tools, project management software, and MS Office Suite.
• Knowledge of digital marketing, media sales, and event management.

Personal Attributes

• Client-focused, with a proactive approach to sales and account management.
• Strategic thinker with the ability to identify business opportunities and create tailored solutions.
• Collaborative, team-oriented, and able to work across different functions to meet client needs.
• Resilient and results-driven, with the ability to thrive in a fast-paced, competitive environment.
• Agile and adaptable to changing client needs and market conditions.

Preferred Candidate

• Gender Preference: Female candidates are preferred for this role.
• Industry Experience: Candidates with a background in media sales, corporate event management, or brand activation are highly desirable.
• SALARY AS PER INDUSTRY STANDARD.