Collections Officer

Job Description: Collection Officer

Location: Howrah & Hooghly, West Bengal

Experience: 1–2 Years

Department: Collections / Recovery

Employment Type: Full-Time

Job SummaryWe are looking for a motivated and result-oriented Collection Officer with 1–2 years of experience in payment collection, outstanding recovery, and customer relationship management. The candidate will be responsible for following up with customers for overdue payments, maintaining collection records, and achieving monthly collection targets across Howrah and Hooghly.

• Key ResponsibilitiesFollow up with customers for pending and overdue payments through phone calls and field visits.
• Visit customers at their registered addresses for payment collection and recovery.
• Maintain regular communication with customers regarding outstanding dues and payment schedules.
• Achieve daily, weekly, and monthly collection targets.
• Maintain accurate records of collections, customer interactions, and follow-up activities.
• Identify overdue accounts and take appropriate steps to ensure timely recovery.
• Coordinate with the reporting manager and internal teams regarding collection updates.
• Submit daily collection reports and update payment status in the system.
• Handle customer queries and resolve payment-related issues professionally.
• Follow company policies and collection procedures.
• Eligibility Graduate as (as per company requirements).
• 1–2 years of experience in collections, recovery, banking, NBFC, microfinance, or financial services preferred.
• Good communication and negotiation skills.
• Willingness to travel within Howrah and Hooghly.
• Basic knowledge of MS Excel, smartphones, and collection reporting systems.
• Two-wheeler and valid driving licence preferred for field collection roles.
• Skills RequiredCustomer handling and relationship management
• Payment follow-up and recovery
• Negotiation and problem-solving
• Time management and target orientation
• Field visit management
• Reporting and documentation

Job LocationHowrah & Hooghly, West Bengal

Interested candidates can apply with their updated CV.