CRM Executive
Intellisolvers LLPFixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Fixed
₹20,000 - ₹40,000
Earning Potential
₹40,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
3 applicants
Job Description
Job Title: CRM & Online Sales Executive (Luxury Fashion)
Location: Kolkata_Topsia (On-site)
Budget - Max. 5LPA - Female Only
Working Days - Mon-Sat | 10-7 | Sat till 5
About the Role:- VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
Key Responsibilities:-
Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally
Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates
Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction
COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO
Payment Tracking: Track and update all payments received via website and WhatsApp
Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently
RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system
Reporting: Share weekly reports on sales, conversions, returns, and customer interactions.
Requirements:-
1–4 years experience in CRM, online sales, or customer handling
Strong communication skills (English & Hindi; Bengali is a plus)
Experience with WhatsApp/Instagram customer handling
Organized, responsive, and sales-oriented mindset
What We’re Looking For:-
Someone who is fast, reliable, and customer-first
Comfortable handling multiple chats and follow-ups daily
A problem-solver who can coordinate across teams (sales, warehouse, logistics)
Interest in fashion / luxury / D2C brands / Shopify is a plus
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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