Customer Relationship Executive

Customer Relationship Executive – B2B

Job Type: Full-Time | Experience: 1–2 Years | Industry: Packaged Drinking Water / Beverage / B2B

We are looking for a Customer Relationship Executive to manage B2B customers on a large scale, build strong relationships, handle orders and payments, resolve customer issues, and support business growth.

• Key Responsibilities: Manage relationships with distributors, dealers, retailers, stores, offices, hotels, restaurants, and corporate clients.
• Regularly call and follow up with existing customers for orders and business requirements.
• Handle customer inquiries, orders, delivery coordination, and payment follow-ups.
• Coordinate with the sales/dispatch team to ensure fast and timely delivery.
• Handle customer complaints and ensure quick resolution and customer satisfaction.
• Maintain customer data, order records, and payment status.
• Identify opportunities for repeat orders, upselling, and increasing sales.
• Support the sales team with lead follow-ups, quotations, negotiation, and order closing.
• Collect customer feedback and market information.
• Achieve assigned customer retention and sales targets.
• Requirements: 1–2 years of experience in Customer Relationship, B2B Sales, Customer Service, FMCG, Beverage, or Wholesale Sales preferred.
• Excellent communication, listening, follow-up, and customer-handling skills.
• Good negotiation and problem-solving skills.
• Basic knowledge of packaged drinking water/beverage products is an advantage.
• Comfortable using WhatsApp, phone calls, and basic computer applications.
• 12th Pass / Diploma / Graduate candidates can apply.
• Willingness to travel locally for customer meetings when required.
• Own bike is preferred.
• Key Skills: Customer Relationship | CRM | B2B Customer Service | Client Handling | Order Management | Customer Retention | Follow-Up | Payment Collection | Complaint Resolution | B2B Sales | Distributor Management | Negotiation | Upselling | Sales Support