Customer Relationship Manager

Job Description – CRM / CRE (Customer Relationship Executive)Company: Ricardo Elevators Pvt. Ltd.

Department: Sales / Customer Relationship Management

Designation: CRM / CRE

Experience: 1–3 Years

Salary: As per experience and company budget

Location:3 Gobinda Auddy Road Alipore Kolkata 700027

Working Days: Monday to Saturday

Job OverviewWe are looking for a customer-focused and proactive CRM / CRE Executive to manage customer enquiries, coordinate with the sales team, handle follow-ups, and ensure a smooth customer experience throughout the sales process.

• Key ResponsibilitiesHandle incoming customer enquiries through calls, emails, WhatsApp, and other communication channels.
• Coordinate with the sales team regarding new leads and customer requirements.
• Follow up with prospective customers and maintain regular communication.
• Update customer details, enquiries, and follow-up status in the CRM software.
• Coordinate with dealers, distributors, and resellers regarding customer enquiries.
• Track leads and ensure timely responses to customer queries.
• Maintain customer databases and prepare daily/weekly MIS reports.
• Coordinate with internal departments for order status and customer updates.
• Handle customer complaints and ensure timely resolution.
• Support the sales team in lead management and customer relationship activities.
• Required SkillsExcellent verbal and written communication skills.
• Good telephone etiquette and customer-handling skills.
• Basic knowledge of MS Excel and CRM software.
• Strong follow-up and coordination skills.
• Ability to manage multiple customer enquiries.
• Good interpersonal and problem-solving skills.
• EligibilityGraduate in any discipline.
• 1–3 years of experience in CRM, customer support, sales coordination, or customer relationship management.
• Experience in real estate, construction, building materials, or elevator industries will be an added advantage.

How to Apply?Interested candidates can share their updated resumes with the HR Department.

Contact DetailsHR Contact Person: Jaya Swamy

Email: jaya.swamy@ricardoelevators.com

Contact Number: +91 89775 02417

Interested candidates can share their updated resumes via email or contact HR directly for further details.