International Voice Process

Job Description

Title: International Customer Support Executive – Voice Process

Location: Newtown, Kolkata

Job Type: Full-Time

Industry: BPO / International Voice Process / Customer Support

Job Description: We are hiring an International Customer Support Executives for a reputed multinational company in Kolkata. The role involves handling voice-based interactions with international customers, resolving queries, and delivering high-quality customer service while meeting performance standards.

Key Responsibilities:

• Handle inbound and/or outbound voice calls from international customers

• Understand customer concerns and provide accurate and timely resolutions

• Maintain professionalism and ensure customer satisfaction on every call

• Document customer interactions and update systems accurately

• Meet quality, productivity, and compliance benchmarks

• Work collaboratively with internal teams when required

Requirements

• Only Freshers can apply, experienced candidates are not eligible 

• Undergraduate or graduate degree in any discipline

• Excellent spoken and written communication skills in English

• Willingness to work in rotational shifts, including night shifts

• Immediate joiners only

Work Details:

• Work Mode: Work From Office

• Shift: Rotational shifts (including night shifts)

• Interview Mode: Virtual

Benefits• Salary: 22k inhand(CTC)

• One-way cab facility provided

• Opportunity to work with a reputed global MNC

• Career growth and exposure to international processes

 Other Job Details / Key Pointers: 

•    ·   Location: Newtown, Kolkata (WFO)

·         Age: Open (as per policy)

·         Gender: Male / Female

·         Eligibility: Only Freshers can apply, experienced candidates are not eligible, Immediate joiners only 

·         Qualification: Undergraduate / Graduate

·         Pass-out Year: Any

·         Shift: Rotational (incl. night shifts)

·         Payroll: Direct MNC payroll

·         Communication: Excellent English (Verbal) 

·         Salary:  22k inhand (CTC)

·       Relocation: Not available