Packaging Boy / Girl

1. Job Objective

To manage daily e-commerce order processing, product picking, packing, dispatch, returns and retail store operations while ensuring smooth order fulfilment, proper inventory management and excellent customer service.

2. Key Responsibilities

A. E-commerce Order Management

• Monitor and process daily orders received from Amazon, Flipkart, Myntra, AJIO and the company website.
• Pick products from the designated warehouse racks according to order details.
• Verify product design, size, colour and quantity before packing.
• Pack orders properly according to marketplace packaging guidelines.
• Generate shipping labels, invoices and other required documents.
• Coordinate with courier partners for timely pickups and dispatch.
• Ensure all orders are processed within the prescribed timelines.

B. Returns & Exchange Management

• Handle returned orders received from different marketplaces.
• Check returned products for damage, stains, missing tags or usage.
• Separate products into saleable and defective categories.
• Coordinate with the concerned team regarding refunds, exchanges and return disputes.
• Update returned stock in the inventory system.
• Maintain a proper record of returns, cancellations and customer complaints.

C. Inventory & Warehouse Coordination

• Maintain proper product arrangement and SKU-wise stock management.
• Ensure products are stored in their designated racks.
• Coordinate with the warehouse team regarding stock availability.
• Identify stock mismatches and report shortages.
• Maintain records of dispatched, returned and available inventory.
• Ensure the picking and packing area remains organised.

D. Retail Store Operations

• Manage daily operations of the Gemini retail showroom.
• Ensure proper product display, arrangement and replenishment.
• Monitor showroom stock and coordinate stock transfers.
• Maintain daily sales and stock records.
• Coordinate with store staff to ensure smooth operations.
• Ensure the showroom remains clean, organised and customer-ready.
• Assist in handling customer queries, exchanges and alterations.

E. Daily Reporting

• Prepare daily order processing and dispatch reports.
• Maintain records of pending orders and delayed shipments.
• Prepare return and exchange reports.
• Report inventory discrepancies and operational issues.
• Share daily updates with the management.
• 3. Skills RequiredBasic computer knowledge and MS Excel.
• Experience handling Amazon, Flipkart, Myntra or other e-commerce portals.
• Knowledge of order processing, picking, packing and dispatch.
• Basic understanding of inventory and SKU management.
• Good communication and coordination skills.
• Ability to manage multiple tasks simultaneously.
• Responsible, organised and detail-oriented.
• 4. Performance Parameters (KPIs)100% accuracy in order picking and packing.
• Timely processing and dispatch of orders.
• Minimum picking and packing errors.
• Proper tracking and processing of returned products.
• Accurate inventory records.
• Smooth day-to-day retail store operations.
• Timely submission of daily reports.

5. Reporting ToE-commerce & Retail Operations Head / Management.

• 6. Working RequirementsFull-time position.
• Must be comfortable with both computer-based work and physical product handling.
• Must be available to coordinate with warehouse, courier partners and retail store staff.
• Must take ownership of daily order fulfilment and store operations.