Receptionist / Front Office Executive

A Blood Bank Receptionist shall manage the front desk, greets blood donors, registers patients, handles incoming calls, and schedules appointments, often requiring experience in hospital or laboratory settings. They ensure accurate data entry of donor information and compliance with confidentiality protocols.

Job Summary

We are seeking a reliable and compassionate Front Desk Receptionist to join our blood center team. The ideal candidate will be the first point of contact for blood donors and patients, ensuring a welcoming environment while performing essential administrative tasks.

Key Responsibilities

• Donor/Patient Check-in: Greet donors, verify identification, and register new donors in the laboratory information system (LIS).
• Scheduling: Schedule appointments for blood donations and follow-up visits via phone or in-person.
• Communication: Answer phone calls regarding blood donation hours, eligibility, and blood availability.
• Center Support: Direct donors to the screening area and assist technical staff with administrative tasks, such as printing labels.
• Payment Processing: Handle billing and administrative tasks for blood products if necessary.

Requirements

• High school diploma or equivalent.
• Prior experience as a receptionist, preferably in a hospital or blood bank setting.
• Excellent communication and interpersonal skills.
• Proficiency in computer skills (MS Office/Excel/Hospital Management System).
• Ability to manage stressful situations with a calm demeanor