Telecaller Cum Computer Operator

An Experienced/Fresher tele-caller job in Kolkata typically involves making inbound and outbound calls to potential customers to generate leads or sales, or handling inbound inquiries. Fluency in Bengali is a requirement,. These roles are suitable for recent H.S/graduates or individuals with limited prior experience in tele-calling or sales. 

Job Responsibilities:

·        Making a high volume of calls to prospective or existing customers.

·        Providing information about products or services.

·        Following up on inquiries and leads.

·        Maintaining customer records and updating information systematically.

·        Meeting or exceeding sales targets (depending on the role).

·        Handling customer queries and resolving issues (if applicable). 

Skills Required:

·        Communication skills:

Excellent verbal communication and active listening skills are essential for engaging with customers effectively. 

·        Sales and persuasion skills:

Tele-callers need to be able to convince customers to purchase products or services. 

·        Computer skills:

Basic computer skills are necessary for maintaining records and capability to running website.

·        Customer service skills:

Tele-callers need to be able to handle customer queries and resolve issues with professionalism. 

·        Ability to handle rejection:

Tele-calling can involve dealing with negative responses, so resilience is important.