Telesales Executive

Job Description

# Responsible for making outbound calls and regular follow up on leads assigned.

# Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

# Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

#  Explaining the product features in detail and how to use the packages.

#  Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

#  Address all the issues / grievances of customers and provide the right customer experience.

#  Capture the insights from customer interactions and share it with the internal team.

#   Strictly adhere to the process requirements­­­

  Skills:

Functional

#      Business Knowledge Process Knowledge

#      Product Knowledge

#      Customer Orientation

#      Language skills English / Regional language

#      Telemarketing / Selling Skills

#      Basic computer skills MS Excel, Word

Behavioral

#      Values Integrity / Honesty / Respect

#      Communication Oral & Written skills / Listening

#      Executive Presence

#      Business / Telephone Etiquette

#      Influencing Skills

#      Empathy

#      Self-driven / Initiative

#      Ability to manage stress

#      Willingness to learn