Customer Service Executive

Job DescriptionJob Title: Customer Support Representative

Location: Kolkata

Our client, a leading multinational corporation specializing in technology and business process outsourcing services, is seeking enthusiastic individuals to join their team as Customer Support Representatives. This is an excellent opportunity for both Undergraduate and Graduate Freshers to kickstart their career in a renowned top MNC company.

Responsibilities:

• Handling incoming calls and responding to customer emails
• Resolving customer complaints and issues
• Assisting customers with product information and placing orders
• Identifying and escalating issues to supervisors
• Providing exceptional customer service and support

RequirementsRequirements:

• Undergraduate or Graduate degree
• Excellent communication skills in English
• Ability to work in different time zones and flexible with shifts
• Strong technical knowledge
• Familiarity with customer service principles and practices

Shift: US Shift (evening & night shift)

Week Off: 2 days rotational week off. 5 Days working

Note: Experience in international Voice Process is a plus

• Undergraduate or Graduate degree
• Excellent communication skills in English
• Ability to work in different time zones and flexible with shifts
• Strong technical knowledge
• Familiarity with customer service principles and practices

Benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.