SW/App/Cloud Tech Support Specialist

SW/App/Cloud Tech Support Specialist

Client & Project: We are seeking a new talent to join the Software Engineering team where you will have the opportunity to collaborate in the project SAM_India Ops. The client is Cross Client, a company that provides diverse services across multiple industries, focusing on delivering innovative and reliable solutions to meet business needs. Key Responsibilities:- Competent on up to 3 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 3 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica) Advanced functional knowledge of ServiceNow SAM Pro / Flexera / SNOW SLM In-depth knowledge of publisher contracts and use rights. Advanced knowledge in applying licensing rules for creation of ELPs (Effective license positions) Good Understanding of license reconciliation methodologies and nuances e.g. product bundling, suites mapping, upgrades and downgrade. Understanding discovery Fundamentals:  i) Overview of ServiceNow Discovery for software applications.  ii) Discovery model normalization. Experienced on drafting Software Asset Management policies & Procedures. Technical Experience:- Excellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Professional Attributes:- Excellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management Tools Good to Have Skills: Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office. Educational Qualification:- 15 years of full-time education Certification:- Certified Software Asset Manager (CSAM)