Back Office Executive

Job Responsibilities:

• Handle daily back-office operations and maintain customer/company records.
• Perform tele-calling for customer enquiries, follow-ups and lead generation.
• Take regular customer feedback regarding sales, service and machine performance.
• Maintain and update sales and service records in Excel/software.
• Coordinate with the sales and service teams for customer requirements and updates.
• Follow up with customers regarding machine sales, service visits and pending issues.
• Maintain records of spare parts requirements, orders, billing and dispatch.
• Prepare and maintain spare parts bills/invoices and related documentation.
• Follow up with customers for pending payments and collection.
• Maintain daily records of billing, collections and outstanding payments.
• Prepare daily/weekly reports related to sales, service, tele-calling, customer feedback and collections.
• Handle customer communication through phone calls, WhatsApp and email.
• Ensure proper documentation and timely updating of all customer-related information.
• Support management and other departments in daily administrative and reporting activities.
• Perform any other tasks assigned by the management.
• Required SkillsGood communication and tele-calling skills.
• Basic to good knowledge of MS Excel, MS Word and Email.
• Good data-entry and record-maintaining skills.
• Customer handling and follow-up skills.
• Basic understanding of sales, service, spare parts, billing and collection.
• Ability to coordinate with multiple departments.
• Responsible, organized and target-oriented approach.