Collection Executive / Officer

Collection Telecaller / Telecalling Executive (Recovery)Job Summary:We are looking for an energetic and persuasive Collection Telecaller to join our team. In this role, you will be responsible for contacting customers regarding outstanding payments, explaining payment options, and following up to ensure timely settlement of dues while maintaining a polite and professional conduct.

• Key Responsibilities:Make outbound calls to customers regarding overdue payments and outstanding balances.
• Inform customers about their payment due dates, penalties, and payment modes/options.
• Understand customer issues or delays in payment and provide suitable solutions or repayment plans.
• Maintain regular follow-ups with customers until the payment is cleared.
• Record call outcomes, payment promises, and collection notes accurately in the CRM/database system.
• Meet daily and monthly target collection goals.
• Ensure adherence to company compliance guidelines and customer service ethics during all interactions.
• Key Requirements & Qualifications:Education: 12th Pass or Any Graduate.
• Experience: 0 to 2+ years of experience in telecalling, collections, recovery, or customer support (Freshers with good communication skills are welcome to apply).
• Language Skills: Proficiency in local language (e.g., Hindi) and basic understanding of English.
• Skills:
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• Strong negotiation and persuasive communication skills.
• Good listening skills and patient mindset.
• Basic knowledge of computer operations and smartphones.
• Target-oriented mindset with a track record of meeting collection goals.