Customer Experience & Coordination Executive (ECC)

We are looking for a well-organised, confident, and professional Customer Experience & Coordination Executive to manage client communication, schedule meetings, coordinate internal tasks, and ensure smooth day-to-day office operations.

• Key ResponsibilitiesHandle incoming calls, WhatsApp messages, and client enquiries professionally.
• Contact potential leads and understand their basic requirements.
• Schedule client meetings and site visits and manage the management team's calendar.
• Follow up with clients regarding quotations, pending payments, and scheduled meetings.
• Receive customer complaints, record them, and coordinate with the concerned team for resolution.
• Maintain the company's TMS (Task Management System) and update task status and follow-ups.
• Coordinate between the sales, office, and site teams to ensure timely communication.
• Maintain accurate records of leads, meetings, client interactions, and pending tasks.
• Send timely reminders and provide regular updates to clients.

Requirements:

• Good verbal and written communication skills.
• Basic computer knowledge, including MS Excel, Google Sheets, and email.
• Professional telephone etiquette and a customer-friendly attitude.
• Strong organizational, follow-up, and time-management skills.
• Ability to multitask and coordinate with different teams.
• Previous experience in customer support, front office, telecalling, or coordination will be preferred.

We are looking for someone who is responsible, proactive, detail-oriented, polite with clients, and capable of taking ownership of assigned tasks.

Salary: As per experience and interview.

Working Hours: Full-time, office-based.

Apply now to join Homeify Automation and grow with a team delivering smart home and commercial automation solutions.