Shift Manager

Job SummaryA Shift Manager at JJ Bakers is responsible for managing the daily operations of the bakery outlet during an assigned shift, ensuring excellent customer service, maintaining product quality and hygiene, supervising staff, and achieving sales targets.

• Key ResponsibilitiesShift Operations: Manage daily bakery operations and ensure smooth opening, closing, and handover of shifts.
• Staff Management: Assign duties to team members, monitor attendance, manage breaks, and ensure adequate staffing.
• Customer Service: Handle customer queries, complaints, and feedback professionally.
• Sales Management: Monitor daily sales, promote bakery products, and support the achievement of sales targets.
• Inventory Control: Check stock levels, monitor product availability, manage expiry dates, and minimize wastage.
• Cash Management: Supervise billing, cash handling, POS transactions, and end-of-shift cash reconciliation.
• Quality and Hygiene: Ensure bakery products are displayed properly and that food safety, cleanliness, and hygiene standards are maintained.
• Product Display: Maintain attractive product displays and ensure products are fresh and available.
• Reporting: Prepare shift reports covering sales, stock, wastage, staff performance, and customer complaints.
• Coordination: Coordinate with the kitchen, production team, and store management to ensure timely product availability.
• Required Skills and QualificationsGraduate or equivalent qualification preferred.
• Experience in retail, bakery, QSR, or food service operations preferred.
• Strong communication and customer-handling skills.
• Leadership, team management, and problem-solving abilities.
• Basic knowledge of billing systems, inventory management, and cash handling.
• Ability to work in shifts, including weekends and holidays.
• Key Performance Indicators (KPIs)Daily sales and target achievement.
• Customer satisfaction and complaint resolution.
• Stock availability and wastage control.
• Staff productivity and attendance.
• Cash accuracy and billing compliance.
• Food hygiene and store cleanliness.